Vector technical service — on-site field engineers, remote diagnostics, preventive maintenance, OEM repair, and equipment modernization for laboratory testing systems.
Technical service
Vector field engineers diagnose faults, modernize controls and software, perform preventive maintenance, and restore equipment to specification using OEM procedures. Every visit is documented for audit-ready labs.
Your lab cannot wait on vague promises. Vector technical service is built around equipment we design and manufacture — so diagnosis, repair, and preventive care follow OEM procedures, not generic third-party guesswork.
Whether a Vicat station drifts, a UTM load cell needs verification, or a pellet press hydraulic circuit shows a fault code, you reach engineers who know the machine architecture. We resolve what we can remotely first; when hands and tools are required, we dispatch trained field service to your site.
Equipment modernization
When the frame and mechanics are still sound but controls, software, or safety hardware lag behind current practice, a full replacement is not always necessary. Vector plans and executes modernization on testing equipment — upgrading control platforms, integrating Tesla Test Software, and bringing interlocks and sensors to current OEM specification while keeping equipment you already know in the line.
- Control unit, HMI, and drive upgrades on Vector universal testing and specialty systems
- Tesla Test Software migration with method templates and reporting aligned to your standards
- Safety interlocks, sensors, and hydraulics refreshed to current engineering data
- Documented retrofit scope, verification tests, and operator re-training where required
On-site, remote, or both
On-site service
Field engineers travel to cement plants, university labs, R&D centres, and production QC facilities across Turkey and export markets. Visits cover commissioning support, breakdown repair, mechanical adjustments, safety checks, and documented handover.
- Installation verification and post-warranty repairs
- Mechanical, hydraulic, and electrical fault isolation
- Wear-part replacement with traceable OEM components
- Signed service report for your quality system
Remote support
Many issues never need a plane ticket. Connect through approved channels for live screen sharing, log review, firmware guidance, and step-by-step checks while your operator stays at the machine.
- Software configuration and alarm interpretation
- Measurement troubleshooting before a site visit
- Secure update paths when remote intervention is enough
- Escalation to specialist engineers when on-site is faster
Preventive maintenance
Scheduled care reduces unplanned stops before accreditation audits or production campaigns. We align visits to your calendar — filters, lubrication points, calibration checks, and safety interlocks — with a clear record of what was done.
- Annual or campaign-based maintenance plans
- Pre-audit equipment readiness reviews
- Wear monitoring on high-cycle systems
- Recommendations tied to spare-parts stocking
How a service case moves
One contact point, transparent steps, no black box.
- 01
Report
Describe the symptom, serial number, and urgency. Photos, error codes, and recent calibration dates help us triage faster.
- 02
Triage
We classify the case: remote fix, parts shipment, or field dispatch. You receive an expected response path and timeline.
- 03
Resolve
Remote sessions or on-site work follows Vector OEM checklists. Repairs use approved parts and test procedures before sign-off.
- 04
Document
You get a service record — actions taken, parts replaced, and any follow-up recommendations for your lab notebook or audit file.
Equipment we support
Technical service spans the Vector portfolio — from sample preparation through mechanical and cement testing:
- Universal testing machines, impact testers, and creep systems
- Cement Blaine, Vicat, mixers, flow tables, presses, and curing cabinets
- Crushers, mills, sieving, and general laboratory equipment
- Control software, HMI, and data export workflows
Related services
Open a service request
Tell us what failed, when it last passed check, and how critical downtime is. We will route you to remote support or schedule field service with realistic lead times.